Thank you for shopping with Milosilo! At MILOSILO, every piece is thoughtfully made with attention to detail. We strive to ensure your order reaches you safely and as quickly as possible.
Processing Time
- Once your order is successfully placed, our team begins preparing it for dispatch.
- Orders are typically processed within 2–4 business days.
- Processing times may be extended during new collection launches, festive periods, promotional sales, or due to unforeseen operational delays.
- Orders are processed only on business days (Monday–Saturday, excluding public holidays).
domestic Shipping (India)
We currently ship across India through our trusted courier partners.
Estimated DeliverY
- Dispatch: Within 2–4 business days
- Delivery after dispatch: 3–7 business days
Overall, most domestic orders are delivered within 8–12 business days from the date of purchase.
Delivery timelines are estimates and may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.Once your package is dispatched, you'll receive a tracking link via email or SMS.
INTERNATIONAL SHIPPING
We currently ship to selected international destinations. Shipping availability depends on your location and courier serviceability. If your country is available at checkout, we're able to deliver to you.
Order Processing :
- Orders are processed on business days only (Monday–Friday, excluding public holidays).
- International orders are typically processed within 2-5 business days
- Once dispatched, delivery usually takes7–18 business days, depending on the destination country, customs clearance, and courier operations.
- During collection launches, sales, or high-volume periods, processing may take slightly longer than usual.
- Once your order has been dispatched, you'll receive a tracking link via email.
SHIPPING INFORMATION
We currently ship to selected international destinations. Shipping availability depends on your location and courier serviceability. If your country is available at checkout, we're able to deliver to you.
Order Processing :
- Orders are processed on business days only (Monday–Friday, excluding public holidays).
- International orders are typically processed within 2-5 business days
- Once dispatched, delivery usually takes7–18 business days, depending on the destination country, customs clearance, and courier operations.
- During collection launches, sales, or high-volume periods, processing may take slightly longer than usual.
- Once your order has been dispatched, you'll receive a tracking link via email.
CUSTOM DUTIES & IMPORT TAXES
All international orders are shipped from India.
- Depending on your country's import regulations, your order may be subject to customs duties, VAT, import taxes, or other local charges upon arrival. These charges are determined by your local customs authorities and, where applicable, are the responsibility of the customer.
- To ensure transparent and consistent pricing across all regions, our product prices do not include customs duties or import taxes. This allows us to keep our prices fair, regardless of the destination country's import policies.
- If a shipment is refused due to unpaid customs charges, any return shipping costs, customs fees, or related expenses may be deducted from the refund, where applicable.
NO RETURNS / NO REFUNDS
All international orders are considered final sale.
As we are unable to facilitate reverse international logistics, we do not offer returns, exchanges, or refunds on orders delivered outside India.
We encourage you to review the product description, size guide, and measurements carefully before placing your order. If you have any questions regarding sizing, fit, or your order, feel free to reach out to us before making your purchase we'll be happy to assist you in choosing the right size.
DELIVERY Delays
While we work hard to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control, including:
- Courier service disruptions
- Extreme weather conditions
- Public holidays
- Customs inspections (International Orders)
- Natural disasters or government restrictions
Such delays do not qualify for cancellations or compensation.
LOST RETURNED 7 UNDELIVERED SHIPMENTS
If your parcel appears to be lost in transit, please contact our support team and we will coordinate with the courier partner to investigate the shipment.
If an order is returned due to:
- Incorrect address provided by the customer
- Failure to collect the package
- Refusal to pay customs duties or taxes
the customer will be responsible for any return shipping and re-dispatch charges.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at hello@milosilo.in within 48 hours of delivery or expected delivery date.
Contact Us
For any shipping-related queries, please contact us at: +91 8077030773
